Frequently Asked Questions

How much will my groom cost?

All prices listed are starting prices. Final cost can vary depending on size, breed, coat condition, behaviour, matting, and time required.

What if my dog is matted?

If a coat is matted, we will assess what is safe and realistic before going ahead. Additional charges may apply, and in some cases the groom may need to be adjusted for the dog's comfort and welfare.

Do you groom nervous or first-time dogs?

Yes. We adjust our approach based on what the dog can comfortably cope with on the day, and we may recommend a simpler or slower-paced groom where needed.

Can I stay during the groom?

In most cases, dogs settle better without their owner present, so we generally work one-on-one with the dog to help keep the environment calm and focused.

How long will the groom take?

Timing varies depending on the service, coat type, size, behaviour, and the amount of work needed. As a rough guide, please be prepared to collect your dog within 1 to 2 hours, unless we have told you otherwise.

If the groom is taking longer than expected, we will let you know. If we say we will text, we will text.

Please do not arrive early. Early arrival can disrupt the grooming process, make the groom take longer, and cause your dog to become excited or anxious. Because we are working with sharp tools, this can make it difficult to safely finish the groom. In some cases, we may need to stop or leave the groom unfinished, and the full groom charge will still apply.

What should I tell you before the appointment?

Please let us know about any health issues, sensitivities, behaviour concerns, previous grooming experiences, or anything else that may help us work more safely and smoothly with your dog.

Do you offer puppy or intro grooms?

Yes. We offer intro grooms for puppies, anxious dogs, and first-time visits to help create a gentler, more manageable grooming experience.